Overview
Financed order fulfillment guide for sellers explaining why FI approval is not the same as order completion, and why delivery still matters.
What you will achieve
- Understand the difference between financing approval and fulfillment completion.
- Keep seller operations aligned with the real FI pipeline.
- Know why delivery status affects downstream agent commission unlock.
Step-by-step
- When a financed deal is approved, treat it as financing-cleared, not fulfillment-complete.
- Move the order through the real seller delivery workflow when goods are actually dispatched and delivered.
- Do not communicate delivery completion until the seller has genuinely fulfilled the order.
- Review the order state after delivery so downstream commission and commercial records can mature correctly.
The key status distinction sellers must keep
- FI Approved means financing is cleared.
- Awaiting Delivery means the seller still has to fulfill.
- Delivered means the order is operationally complete.
- Only after lender approval and delivery can FI agent commission unlock.
Example: the two-gate FI rule
An FI deal may be approved on Wednesday. If the seller delivers on Saturday, the commercial pipeline should reflect both milestones. The deal is not operationally complete on Wednesday just because approval happened.
Seller checklist
- Seller team distinguishes financing and delivery statuses.
- No one marks FI-approved orders as delivered automatically.
- Delivery status is updated only after real fulfillment.
- Agents are told the commission unlock depends on approval plus delivery.
Frequently Asked Questions
Does FI approval mean the seller is done?
No. FI approval clears the financing side, but the seller must still fulfill and deliver the order.
When does FI agent commission unlock?
Only after lender approval and actual seller delivery.
Should the seller app treat FI approval as delivered?
No. Those are separate operational states and should stay separate in the seller workflow.
