Overview
Seller operations guide for order handling, payment and delivery status updates, financed order differences, and disciplined fulfillment tracking.
What you will achieve
- Use order status changes carefully and consistently.
- Avoid mixing payment clearance with delivery completion.
- Build cleaner buyer communication and internal operations around fulfillment.
Step-by-step
- Open Seller Orders and review the order detail before changing statuses.
- Update payment state and delivery state only when the real operational event has happened.
- Use invoices and order history as the supporting source for what has been fulfilled.
- Treat financed orders with extra discipline so approval and delivery are never merged incorrectly.
What the seller order detail should answer
- What the buyer ordered.
- What the payment state is.
- What the delivery state is.
- Whether the order is linked to financing or an agent-driven deal.
Example: status discipline prevents commercial disputes
When a seller marks delivery complete too early, it creates avoidable payout, trust, and support issues. Clean status discipline keeps buyer service, seller ops, and agent commercial records aligned.
Seller checklist
- Orders are reviewed before status changes.
- Payment and delivery statuses are not confused.
- Financed orders are treated with the correct two-stage logic.
- Invoices and order evidence are accessible to the team.
Frequently Asked Questions
Should payment and delivery update at the same time?
Only when they truly happen together. They are separate operational signals and should be treated separately.
Why is delivery status so important?
Because fulfillment status affects buyer trust, internal operations, and downstream commission or payout behavior.
How do financed orders differ?
Financed orders often involve approval before fulfillment, so the seller must preserve that distinction in the workflow.
