How to Configure Stock, Location, and Delivery for an Offer

Overview

Three sections of the offer form work together to tell buyers how much you have, where your stock is, and how it will reach them: Core Details (stock and condition), Location (where the stock is), and Delivery & Fulfilment (how and at what cost it ships). Getting these right prevents order fulfilment problems and builds buyer trust.

Set Up Your Global Delivery Defaults First

Before creating your first offer, take a few minutes to configure your shop's global delivery settings at My Offers → Delivery Defaults (or navigate to /seller/offers/delivery-defaults).

Global defaults let you define your standard delivery regions, fees, and modes once. When creating any offer, you can then import those defaults with a single click rather than re-entering them from scratch every time.

Stock Details

Stock Quantity

Enter the number of units you have on hand and ready to dispatch. This is the quantity buyers can add to cart without any pre-order arrangement.

• Enter 0 if you are currently out of stock. If you want buyers to still be able to order (for incoming stock), also enable the Presale toggle. See How to List a Presale Offer.
• If your product has variants (e.g. different battery capacities), the total stock shown on the listing is automatically calculated from each variant's individual quantity. Set variant stock in the Variations section of the form.

Lead Time (Days)

Enter the number of business days from when an order is placed to when you dispatch it. This is your preparation and packing time — it does not include transit time.

• 0 — same-day dispatch (order placed today, dispatched today)
• 1–3 — standard for most sellers with stock on hand
• 7–14 — appropriate for products assembled to order or requiring configuration

Buyers see this as their expected dispatch date. Unrealistic lead times affect buyer trust and your account standing, so be honest.

Offer Condition

Select the condition of the units you are selling:

• New (Factory Sealed) — the product is brand new, in original manufacturer packaging, never used
• Seller Refurbished — the product was previously used, has been professionally inspected and repaired by your shop, and you provide a seller warranty

There is no "Used as-is" option. All non-new offers must be properly refurbished with a warranty.

Warranty Note

Use this text field to describe what warranty you offer on this product. It appears on the buyer-facing listing.

Location — Where Your Stock Is

The Location section tells SolarMarket and buyers where your stock is physically held. This affects delivery estimates, RFQ matching, and the WhatsApp agent's ability to quote accurate delivery times.

Region

Select the Uganda region where your stock is located from the dropdown (e.g. Central, Eastern, Western, Northern). If you have stock in multiple locations, choose the region your main dispatch point is in.

District

After selecting a region, the District field populates with districts in that region. Select your specific dispatch district (e.g. Kampala, Jinja, Mbarara). The district is used for more precise delivery calculations and for matching RFQs from buyers in your area.

Delivery & Fulfilment

This section controls how buyers can receive the product and what they pay for delivery.

Cash on Delivery

The Allow Cash on Delivery toggle enables buyers to pay your delivery agent or courier when the product arrives, rather than paying online in advance. Enable this only if you have a delivery arrangement where you can reliably collect payment at the doorstep.

Delivery Profile Source

Choose how delivery rules for this offer are set:

• Use Global Defaults — imports your shop's global delivery settings. This is the recommended option for most offers. If you haven't configured global defaults yet, this option is disabled — visit /seller/offers/delivery-defaults first.
• Custom (Manual) — lets you set delivery rules specific to this offer. Use this when a product has unusual delivery requirements (oversized, fragile, specialist installation required).

You can also click "Import Global Rules" when on Manual mode to copy your global default rows into the offer as a starting point, then modify as needed.

Delivery Mode

Select how buyers can receive the product:

• Flat Fee by Region — you set a fixed delivery fee per delivery region. The buyer selects their region at checkout and is charged the corresponding fee. This is the most common mode.
• Pickup Only — no delivery offered. Buyers must collect from your location. Selecting this disables all delivery fee fields and the Cash on Delivery toggle.
• Quote Required — delivery is available, but pricing must be arranged between you and the buyer before they can checkout. Used for heavy or unusual items where delivery cost varies significantly by location.

Per-Region Delivery Rules (Flat Fee by Region mode)

When Delivery Mode is set to Flat Fee by Region, you set up a table of per-region rules. Each row defines delivery terms for one delivery region.

Click "Add Region Rule" to add rows. You can have unlimited rows. Fields for each row:

• Delivery Region — select from the platform's active delivery regions (e.g. Kampala Metropolitan, Central Uganda, Eastern Uganda, Western Uganda, Northern Uganda). Choose each region you deliver to.
• Delivery Fee (UGX) — the fixed delivery charge for this region
• Free Delivery — tick this to override the fee to zero for this region (overrides whatever is in the fee field)
• Quote Only — tick this to require buyers in this region to request a delivery quote before checkout
• Lead Time (Days) — the transit days for delivery to this region, shown as an estimate to buyers
• Installation Available — tick if you offer installation service in this region

Managing Global Delivery Defaults

Your global delivery defaults (/seller/offers/delivery-defaults) work identically to per-offer delivery rules, but apply across your entire shop as a template. Any offer that uses "Use Global Defaults" inherits whatever you set here.

Update your global defaults whenever your delivery pricing or regions change — existing offers on "Use Global Defaults" automatically inherit the new settings without you needing to edit each offer individually.

Frequently Asked Questions